If you were to calculate how much time you spend solving a problem configuring cTrader, installing a cBot or learning how to backtest and optimise your trading systems, it would be many hours. We offer a support package paid hourly where we will show you how to get started using cTrader and configure your indicators or cBots.
What The Service Includes
We offer basic support for free for all our products that you download from our website, you can find out more about our free level of service in the terms and conditions for MarketPlace products. The cTrader Priority Support is a paid service.
How to Install & Configure cTrader
We can remote connect to your PC or VPS and help you install and configure the cTrader Desktop platform, which includes.
- Downloading & Installing cTrader desktop.
- Configuring cTrader desktop trade settings.
- How to install a cBot & indicator.
- How to configure and run your cBots.
- Configuring your email settings.
- How to use cTrader Automate for backtesting.
- How to use cTrader Automate for optimisation.
Open Source Product Support
If you have purchased one of our automated trading systems that include the source code we can help you set it up so you can edit the code and build the cBot using Microsoft Visual Studio.
How to Tell Us About Your Problem
When you purchase the Priority Support package also send an email to firstname.lastname@example.org with a full description of your problem and how you would like us to help you. The minimum support time is 1-hour and the fee is £50, if you wish to purchase more support hours just change the value next to the buy now button.
Remote Desktop Support Using TeamViewer
In order to help you by remotely connecting to your PC or Virtual Private Server (VPS), you will need to download and install some software in order for us to connect. It is optimized for instant remote desktop support, this small customer module does not require installation or administrator rights — simply download, and double-click.
TeamViewer has remotely connected more than 1.5 billion devices.
Our Free Product Support
We also offer free product support for all our customers who have issues using any of our products.
If you have any questions regarding this support service or you need some quick help, please have a chat with a member of support.