Yes, you can call us at any time and we will answer the phone if for any reason we are unable to answer just follow-up with an email and we will call you back.
We only offer support in the English language.
You can install up to a maximum of two machines, either a PC and a Server, 2 PCs or 2 Servers.
If you buy a new machine, just contact us with the details and we will issue you a new license.
Our products are currently delivered by Internet download only. After your purchase has been approved we will process your order. Orders are typically processed within one (1) hour. Once your order has been processed we will send you a confirmation email using the email address you provided on our order form. This email will serve as your electronic purchase receipt and will contain the information you need to access your product downloads.
Unless otherwise stated all the indicators provided by ClickAlgo.com are for manual trading only and you cannot use them with your automated trading systems (cBots).
We do not provide the source code for any of our digitally downloaded products unless otherwise stated on the product page, the source code is the intellectual property (IP) of ClickAlgo.com and not available to the public. In some cases, we may offer the customer the option to purchase the source code.
All customers who have purchased one or more of our products are entitled to full product support and can use the product support help desk ticket system, the service level we provide is an 8 hour response time although we usually reply within an hour. Paying customers will also benefit from email, telephone and remote support.
All customers who have downloaded one of our free products will have limited support only, they cannot submit a support ticket and must post any problems they find to the community forum where a member of the support staff will investigate and they will publish the answer on the forum.
All customers who have downloaded one of our products on a 14-day trial basis will have limited support only, they cannot submit a support ticket and must post any problems they find on the community forum where a member of the support staff will investigate and they will publish the answer on the forum.
Usually, we can give an estimate on how long it will take to deliver after we have received your project description, sometimes your product will be delivered in iterations as you discover better ways to improve it. The average project is delivered within 5 working days.
We can communicate by either email, telephone or video call to discuss your project or to talk about any issues you may have with our software.
If you supply requirements that are not fully clear to us, we will ask you to re-send another version explaining your software project or strategy in more detail.
All small projects are required to pay the development costs in advance. All larger projects can have staged payments to protect both us and yourself.
Once we have delivered your software to you any errors or bugs found will be fixed free of charge, but any modifications will require additional fees.
You can choose to pay using PayPal or with your debit and credit card using the Stripe payment system, we will send you an invoice to pay for the work.
If you pay through PayPal then your payments are protected under their PayPal Resolution Center which will allow you to get a refund of your money if there is a disagreement.
We will fix your product free of charge anytime within the warranty period of 60 days if you find any bugs or errors that are a result of our custom development work or if it does not meet your initial specification. If you have made modifications to the code yourself then we are not obliged to correct any bugs or errors.
If you download paid software from our web store and you find any bugs in the system then we will correct these bugs free of charge within 10 working days and send you an update, this does not apply to any free or trial software downloaded, but we welcome your feedback so that we can fix these errors within a reasonable timeframe.
All our vendor products are 3rd party companies or individuals who are selling their products on this website, we offer 1st line support for the robots and indicators and the vendor offer 2nd line support, so we are the first people you contact if you need help, just send your query to our support email or use the link at the bottom of this page.
We never disclose any of our client's programs or strategies, but some clients wish for a non-disclosure agreement so we have a basic Non-Disclosure agreement, just drop us an email asking for an NDA and we will physically sign one and send it to you as a PDF document.
When you purchase any products from our web store you can pay using one of the major credit or debit cards, we also offer PayPal for a secure & fast payment.
We will pay the cost of all the transaction fees.
Yes, we offer refunds depending on the type of product you purchased.
We offer a Professional Programming Service for the cTrader trading platform.
You can contact us by Email, Skype or Telephone to discuss your project.