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How to Tell Us about Bugs

 In order for us to quickly fix any bugs in the software we created for you, we would need you to provide us with as much information as possible, the video below will help you gather all the information we need in the correct format and send it to us in an email to support (@) clickalgo.com 

 

~ The Most Common Problems We Find Are Incorrect Parameter Settings ~

Using an automated trading robot with the wrong settings enabled could be like driving a Ferrari with bald tires, you are not getting the full potential out of your purchase.

Click here to find out how to export your parameter settings so that you can send them to us.

 

Information Required When Reporting Problems With Your Automated Strategy

To help us investigate and duplicate the error that you are reporting we would need to have as much information as possible so that we can create the exact same result, once we have the same result we can investigate and fix the problem as quickly as possible, in order to do this we will need the following information.  

~ Pick a single trade that you feel is wrong, we only need one to investigate.   ~

What you need to do is send us all the information below to support(@)clickalgo.com 

 

WHAT WE NEED AS A MINIMUM

  1. Send us the parameters you are using - How To Save The Parameters
  2. The exact date and time of when the position opened or should have opened
  3. Your historical trade history log information - How To Save The Log Information

 

WHAT WOULD REALLY HELP US IDENTIFY THE PROBLEM

  1. Send us the parameters you are using - How To Save The Parameters
  2. The exact date and time of when the position opened or should have opened 
  3. Your historical trade history log information - How To Save The Log Information
  4. Your log data, click here for help on saving your trade history log data
  5. A screen-shot using the snippet tool explain below to show the entry and exit points of a trade, an example is also shown in the image below

 

How to Take Screen-Shots of The Charts

The snipping tool is already installed on your version of windows that will be installed on your PC.

The best method to show us, for example, incorrect entry and exit points in your strategy are to use the in-built snipping tool from Microsoft. Sometimes the easiest way to make a copy of something is to take a snapshot of your screen—this is what Snipping Tool does

Read This Article on How To use The Snipping Tool

 

How To Install the Snipping Tool in Your VPS

 Snipping tool is not installed in the default installation of Windows Server 2012. We have to enable it manually, click on the link below to find out how.

windows vps snipping

Read this article on how to install snipping tool on your VPS server

 

How To Capture an Example Trade Using The Snipping Tool

The image below shows you the type of screen-shot you should capture with a back-test using the snipping tool which at a glace will provide us with all the information we need. The trade should have opened and closed when the MACD lines cross, but as you can see this did not happen.

cTrader Bug Reporting Trade

 

 

Watch A Video Explanation on How to Report Bugs To Us.