Using an automated trading robot with the wrong settings enabled could be like driving a Ferrari with bald tires, you are not getting the full potential out of your purchase.
To help us investigate and duplicate the error that you are reporting we would need to have as much information as possible so that we can create the exact same result, once we have the same result we can investigate and fix the problem as quickly as possible, in order to do this we will need the following information.
What you need to do is send us all the information below to support(@)clickalgo.com
The snipping tool is already installed on your version of windows that will be installed on your PC.
The best method to show us, for example, incorrect entry and exit points in your strategy are to use the in-built snipping tool from Microsoft. Sometimes the easiest way to make a copy of something is to take a snapshot of your screen—this is what Snipping Tool does
Snipping tool is not installed in the default installation of Windows Server 2012. We have to enable it manually, click on the link below to find out how.
The image below shows you the type of screen-shot you should capture with a back-test using the snipping tool which at a glace will provide us with all the information we need. The trade should have opened and closed when the MACD lines cross, but as you can see this did not happen.