To help us investigate and duplicate the error that you are reporting we would need to have as much information as possible so that we can create the exact same result, once we have the same result we can investigate and fix the problem as quickly as possible, in order to do this we will need the following information.
- Send us the parameters you are using - How To Save The Parameters
- A screen-shot of the chart
- Screenshots of any pop-up messages that appear.
- A detailed explanation of why you feel the product has a bug.
How to Take Screen-Shots of The Charts
If you do not have any software on your PC to help you capture areas on the screen then you can download any one of the freely available tools that are on offer, just follow the link below and pick the tool that suits you the best.
How To Capture an Example Trade Using a Screen-Capturing Tool
The image below shows you the type of screen-shot you should capture with a back-test using the snipping tool which at a glance will provide us with all the information we need.
Provide the exact same chart picture as below that must contain the following information.
- Pick a single trade example.
- Run a backtest or a live chart.
- Make sure the indicator is on the chart.
- Make sure the trade history window is open.
- Select the trade in question.
- Draw a vertical line on the trade entry and exit
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