Website Terms of Service Policy

These Terms and Conditions (“Terms of Service”) set out how ClickAlgo Limited (“Author”, “we”, “us” or “our”) operates its website (“Site”) and the options available to you as a user.

EULA - End User License Agreement

When you download any software product (“SOFTWARE PRODUCT”) from the ClickAlgo website, you automatically agree to our End User License Agreement.

Policy Updates

We reserve the right to update these Terms of Service from time to time by posting a revised version on our website. You should review this page periodically to ensure that any changes remain acceptable to you.
If required by law, we will notify you of significant updates to these terms.

The current version was last updated on 12 April 2024.

Refund Terms

We offer a 14-day refund option for all products that use our remote licensing system. This is clearly stated on each product page with “14-Day Refund Option." After 14 days, customers are no longer eligible for a refund. We encourage all customers to download a trial version before making a purchase.

• Read Full Refund Terms

Risk Disclaimer

Our site is for educational purposes only and should not be considered financial advice.
Trading and investing carry significant risk, and users of our materials should be prepared for potential losses.

• Read the Full Risk Disclaimer

Website Product Support

We do not provide support via email for issues related to downloading, installing, or running software.
Instead, please use our Online Help Centre or the Product Support Forum.

Premium customers receive email support from a dedicated agent.
Customers unwilling or unable to post on the forum will not receive product support.

cTrader Desktop Bugs

We are not responsible for bugs or issues within the cTrader Desktop platform that may affect our products.
Refunds are not provided for such cases after the 14-day refund period has expired. For platform-related issues, contact Spotware, the developer of cTrader.

Digital Product Downloads

We do not modify downloadable products on request. Customers seeking new features or adjustments may post suggestions on our Community Forum.
If communication issues prevent us from providing support, we may issue a full refund and deactivate the product, ending further support.

All products are distributed “as is” without guarantees of performance, reliability, or suitability.
ClickAlgo Limited is not responsible for losses arising from software bugs or usage.

Products Sold With Source Code

Products sold with complete source code are non-refundable.
These are downloadable digital items that cannot be deactivated. They are sold “as is” without warranties or guarantees of performance or suitability.

Product Updates

ClickAlgo Limited reserves the right to publish product updates, add or remove features, or make changes as deemed beneficial.
Updates may be based on customer feedback or internal improvements.

Reverse Engineering

Reverse engineering of our products without source code is strictly prohibited.
Violators will be permanently banned and may face legal action for copyright infringement.

Licensing Terms

All paid downloadable products requiring registration are subject to our Software Licensing Terms and Conditions.
Each license permits installation on up to two personal computers or Windows servers at any time.
Licenses remain valid for two years from the date of purchase.

Premium Membership Terms

Separate Premium Membership Terms govern premium subscriptions. These cover subscription renewals, cancellations, refunds, and access rights. All premium members must read and accept these terms before subscribing.

Payment Terms

We accept payments through major credit or debit cards, as well as Crypto.com, Stripe, Revolut, and PayPal.
All transactions are processed securely, and ClickAlgo Limited does not have access to your card details.

• Read additional information

Value Added Tax (VAT) 

European Union Customers

Under EU VAT rules, consumers are required to pay VAT on digital goods.
VAT is included in the advertised price, which is the total amount you pay.

• Read our VAT rules

Fraudulent Purchases

If a purchase is made using a stolen card, the customer’s account will be suspended during investigation.
If we refund the cardholder, all products purchased with that card will be deactivated.

Anti-Fraud Checks

Purchases made with prepaid or foreign-issued cards may be subject to additional verification.
ClickAlgo Limited reserves the right to refund the payment and deactivate products if ownership cannot be verified.

• Additional Anti-Fraud Checks

Warranty Disclaimer

All content, software, and services are provided “as is” and “as available” without warranties of any kind.
We disclaim all express or implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee uninterrupted service or that our website or downloads are free from errors, defects, or harmful components.
Some jurisdictions do not permit warranty exclusions; in those cases, our liability will be limited to the maximum extent allowed by law.

Software Issues (Bugs)

If you identify a software issue, please report it so we can investigate and publish an update.
Allow at least 14 days for resolution and provide complete details to assist our review.

Language

This agreement is written in English. If a translation differs in meaning, the English version shall prevail.

Electronic Trading Risks

Electronic trading carries inherent risks such as latency, connectivity failures, or hardware malfunctions.
ClickAlgo Limited is not liable for losses arising from system issues, platform downtime, or communication failures.
Users must ensure their trading setup, internet connection, and client terminal are properly configured and maintained.

Copyright Notice

All content and products on this website are protected by international copyright law.
Reproduction or distribution without written permission is strictly prohibited.

Typographical Errors

If a product is listed at an incorrect price, ClickAlgo Limited reserves the right to cancel the order and issue a refund for the incorrect amount, less any applicable proration.

Indemnification

You agree to indemnify and hold harmless ClickAlgo Limited, its directors, employees, and affiliates from all claims, damages, or expenses resulting from your violation of these Terms or misuse of the website.

Force Majeure

ClickAlgo Limited shall not be liable for delays or failures caused by events beyond its control, including but not limited to natural disasters, war, labour disputes, or network outages.
Obligations shall be suspended for the duration of such events.

Legal Information

ClickAlgo Limited reserves the right to amend these Terms & Conditions at any time.

Registered Office:
ClickAlgo Limited
Company No. 13117395 (England and Wales)
EU VAT No. EU372062796 (Ireland)