Our Refund Policy
We offer a 14-day refund option for all products that use our remote licensing system and this is always stated clearly on the product page with the words 14-Day Refund Option. After 14 days, the customer will no longer be eligible for a refund. We encourage our customers to always download a trial version first.
EULA - End User License Agreement
When you download a SOFTWARE PRODUCT from the ClickAlgo website you automatically agree to our End User License Agreement.
Your Rights & Digital Downloads
Digital downloads are given their unique category under the Consumer Contracts Regulations and are therefore not services or goods. If you want to download something within 14 days of buying it, you usually consent to waive the 14-day cooling-off period.
Our Refund Terms
All the digital products from our web store that require registration have a 14-day refund, this means that if you purchase a product and you are unhappy with it, as long as it is within 14 days of the purchase date and you have not already downloaded and used a 14-day trial copy, we will issue a refund minus any refund fees.
On the same day that we action your refund, the downloaded digital product will be deactivated and you will no longer be able to use it, we use a remote activation licensing system to manage all our products and your product will stop working on all your PC and VPS machines. Also, your product will be removed from your account on the website.
How to Request a Refund?
If you wish to request a refund all you need to do is log into your account at ClickAlgo Limited and go to your orders, find the order you wish to return and click on the "Return request" link.
Refund Limitations
To protect ourselves against fraud and misuse, the following limitations apply, making refunds void and impossible.
- A refund request is not available for products that have been previously refunded & purchased again by the customer.
- A refund request is not available for customers who have recently downloaded a trial copy of the same product.
- Any product that does not use a digital licensing system and states they are non-refundable on the product page.
- If a customer has requested refunds twice in the last 6 months.
- Any product purchased with a digital Gift voucher is not eligible for a refund.
- Free & trial downloads cannot be refunded.
- A refund is not available for products that are sold with full source code.
Refund Fees
The transactional fee charged by our payment provider to process the payment will not be returned, this is the fee the banks charge the payment provider to process the payment. We charge a 5% administration fee deducted from the total purchase price to process the refund. We recommend downloading a 14-day trial version first so you do not incur any refund fees.
Crypto Refunds
If you purchased one of our products or coding services using a Cryptocurrency you may receive less than you paid, this is due to the conversion from your chosen Crypto to GBP and GBP back to your Crypto.
Trading Platform Bugs
If a known bug confirmed by Spotware the creators of cTrader Desktop which affects the usage of any of our products, we will not offer a refund if the purchase was made more than 14 days from the date the customer reports an issue with the product.
Refund Usage Allowance
Customers can only request refunds two (2) times in any 6 months, we strongly recommend that customers download a 14-day trial version first before purchasing any product to avoid this allowance limitation.
Refund With a Gift Voucher
It is possible to request a digital Gift Voucher instead of a full refund to purchase another product from our web store at ClickAlgo Limited, this gift voucher has no time limit and can be used at any time. The limitations of the Gift Voucher to purchase another product are shown below.
- The Gift Voucher is non-refundable.
- Gift Vouchers can not be requested outside the 14-day refund period.
- Gift Vouchers can be requested at any time in the 14-day refund period which starts from the original purchase date.
- You will not be able to request a Gift Voucher for a 14-day Limited Refund product or products that are non-refundable.
- Refund Gift Vouchers can only be used once per product.
- How to use a Gift Voucher
Using the Trial Option Before Buying
If a customer downloads a trial copy of a product and then goes ahead and buys it, they will not be able to request a refund.
Product Exchange Requests
We do not allow product exchanges, instead, a customer can choose between a full monetary refund, minus any refund fees or a Refund With a Gift Voucher where a customer can purchase another product from the web store at ClickAlgo Limited
14-Day Trial Versions Available
All our products also have a 14-day try-before-you-buy version available, please download the trial version first before making any purchase.
How Long Do Refunds Take?
We usually process a refund the same day that we receive instructions from you to cancel the order. If you paid via PayPal then PayPal will credit your account immediately. If you paid with your credit or debit card, it can take 5-14 business days (excluding weekends) to reach your account.
What Happens To The Product After A Refund?
On the same day that we action your refund, the downloaded digital product will be deactivated and you will no longer be able to use it, we use a remote activation licensing system to manage all our products and your product will simply stop working on all your PC and VPS machines. Also, your product will be removed from your account on the website and a note is placed recording the refund request.
If you have any questions regarding how our refunds work please contact us.
