Our Refund Policy
We offer a 14-day refund option for all products that use our remote licensing system. This is clearly stated on the product page with the "14-Day Refund Option." After 14 days, the customer is no longer eligible for a refund. We encourage our customers always to download a trial version first.
EULA - End User License Agreement
When you download a SOFTWARE PRODUCT from the ClickAlgo website, you automatically agree to our End User License Agreement.
Your Rights & Digital Downloads
Digital downloads are given their unique category under the Consumer Contracts Regulations and are not services or goods. If you want to download something within 14 days of buying it, you usually consent to waive the 14-day cooling-off period.
Our Refund Terms
All the digital products from our web store that require registration have a 14-day refund; this means that if you purchase a product and you are unhappy with it, as long as it is within 14 days of the purchase date and you have not already downloaded and used a 14-day trial copy, we will issue a refund minus any refund fees.
The downloaded digital product will be deactivated on the same day we process your refund, and you can no longer use it. We use a remote activation licensing system to manage all our products, and your product will stop working on all your PC and VPS machines. Also, your product will be removed from your account on the website.
How to Request a Refund?
To request a refund, log into your account at ClickAlgo Limited, go to your orders, find the order you want to return, and click the "Return request" link.
Refund Limitations
The following limitations apply to protect ourselves against fraud and misuse, making refunds void and impossible.
- A refund request is not available for products previously refunded & purchased again by the customer.
- A refund request is unavailable for customers who recently downloaded a trial copy of the same product.
- Any product that does not use a digital licensing system and states they are non-refundable on the product page.
- If a customer has requested refunds twice in the last 6 months.
- Any product purchased with a digital Gift voucher is not eligible for a refund.
- Free & trial downloads cannot be refunded.
- A refund is not available for products sold with complete source code.
- You are using FTMO as a broker and you have an issue with one of our products.
Refund Fees
The transactional fee our payment provider charges to process the payment will not be returned; this is the fee the banks charge the payment provider to process the payment. We also charge a 5% administration fee deducted from the total purchase price to process the refund. We recommend downloading a 14-day trial version first, so you do not incur any refund fees.
Crypto Refunds
If you purchased one of our products or coding services using a Cryptocurrency, you may receive less than you paid. This is due to the conversion from your chosen Cryptocurrency to GBP and GBP back to your Cryptocurrency.
Trading Platform Bugs
If Spotware, the creator of cTrader Desktop, confirms a known bug that affects the usage of any of our products, we will not offer a refund if the purchase was made more than 14 days from the date the customer reports an issue with the product.
Broker Symbol Bugs
If a broker's data feed for a symbol causes a problem with one of our products that works with all other brokers, a refund will not be given. An example is that a product has an issue with Ger40.cash on FTMO, but it works with all other brokers.
Refund Usage Allowance
Customers can only request refunds two (2) times in any 6 months; we strongly recommend that customers download a 14-day trial version first before purchasing any product to avoid this allowance limitation.
Refund With a Gift Voucher
It is possible to request a digital Gift Voucher instead of a full refund to purchase another product from our web store at ClickAlgo Limited; this gift voucher has no time limit and can be used anytime. The limitations of the Gift Voucher for purchasing another product are shown below.
- The Gift Voucher is non-refundable.
- Gift Vouchers can not be requested outside the 14-day refund period.
- Gift vouchers can be requested anytime during the 14-day refund period, starting from the original purchase date.
- You cannot request a Gift Voucher for a 14-day or non-refundable Limited Refund product.
- Refund Gift Vouchers can only be used once per product.
- How to use a Gift Voucher
Using the Trial Option Before Buying
If a customer downloads a trial copy of a product and then buys it, they cannot request a refund.
Product Exchange Requests
We do not allow product exchanges. Instead, customers can choose between a full monetary refund minus any refund fees or a Refund With a Gift Voucher, enabling them to purchase another product from the ClickAlgo Limited web store.
14-Day Trial Versions Available
All our products also have a 14-day try-before-you-buy version available; please download the trial version before making any purchase.
How Long Do Refunds Take?
We usually process a refund the same day we receive instructions from you to cancel the order. If you pay via PayPal, PayPal will credit your account immediately. If you paid with your credit or debit card, the refund can take 5-14 business days (excluding weekends) to reach your account.
What Happens To The Product After A Refund?
On the same day that we action your refund, the downloaded digital product will be deactivated, and you will no longer be able to use it. We use a remote activation licensing system to manage all our products, and your product will stop working on all your PC and VPS machines. Also, your product will be removed from your account on the website, and a note will be placed recording the refund request.
Please contact us if you have any questions regarding how our refunds work.
