We offer a 14-day refund option for all products that use our remote licensing system and this is always stated clearly on the product page with the words 14-Day Refund Option. After 14 days, the customer will no longer be eligible for a refund. We encourage our customers to always download a trial version first.
When you download a SOFTWARE PRODUCT from the ClickAlgo website you automatically agree to our End User License Agreement.
Digital downloads are given their unique category under the Consumer Contracts Regulations and are therefore not services or goods. If you want to download something within 14 days of buying it, you usually consent to waive the 14-day cooling-off period.
If you wish to request a refund all you need to do is log into your account at ClickAlgo Limited and go to your orders, find the order you wish to return and click on the "Return request" link.
To protect ourselves against fraud and misuse, the following limitations apply, making refunds void and impossible.
The transactional fee charged by our payment provider to process the payment will not be returned, this is the fee the banks charge the payment provider to process the payment. We charge a 5% administration fee deducted from the total purchase price to process the refund. We recommend downloading a 14-day trial version first so you do not incur any refund fees.
If you purchased one of our products or coding services using a Cryptocurrency you may receive less than you paid, this is due to the conversion from your chosen Crypto to GBP and GBP back to your Crypto.
If a known bug confirmed by Spotware the creators of cTrader Desktop which affects the usage of any of our products, we will not offer a refund if the purchase was made more than 14 days from the date the customer reports an issue with the product.
Customers can only request refunds two (2) times in any 6 months, we strongly recommend that customers download a 14-day trial version first before purchasing any product to avoid this allowance limitation.
It is possible to request a digital Gift Voucher instead of a full refund to purchase another product from our web store at ClickAlgo Limited, this gift voucher has no time limit and can be used at any time. The limitations of the Gift Voucher to purchase another product are shown below.
If a customer downloads a trial copy of a product and then goes ahead and buys it, they will not be able to request a refund.
We do not allow product exchanges, instead, a customer can choose between a full monetary refund, minus any refund fees or a Refund With a Gift Voucher where a customer can purchase another product from the web store at ClickAlgo Limited
All our products also have a 14-day try-before-you-buy version available, please download the trial version first before making any purchase.
We usually process a refund the same day that we receive instructions from you to cancel the order. If you paid via PayPal then PayPal will credit your account immediately. If you paid with your credit or debit card, it can take 5-14 business days (excluding weekends) to reach your account.
On the same day that we action your refund, the downloaded digital product will be deactivated and you will no longer be able to use it, we use a remote activation licensing system to manage all our products and your product will simply stop working on all your PC and VPS machines. Also, your product will be removed from your account on the website and a note is placed recording the refund request.
If you have any questions regarding how our refunds work please contact us.