We offer a 14-day refund option for all products that use our remote licensing system and this is always stated clearly on the product page with the words 14-Day Refund Option. After the 14-day period, the customer will no longer be eligible to receive a refund. We encourage our customers to always download a trial version first.
When you download a SOFTWARE PRODUCT from the ClickAlgo website to automatically agree to our End User License Agreement.
Digital downloads are given their own unique category under the Consumer Contracts Regulations and are therefore not services or goods, once you download the product we are not obliged by law to refund you, but due to our remote licensing system, we can offer refunds under conditions.
If you wish to request a refund all you need to do is log into your account at ClickAlgo Limited and go to your orders, find the order you wish to return and click on the "Return request" link.
In order to protect ourselves against fraud and misuse, the following limitations apply which make refunds void and not possible.
The transactional fee charged by our payment provider to process the payment will not be returned, this is the fee the payment provider is charged by the banks to process the payment. There is also a 5% administration fee deducted from the total price of the purchase that we charge to process the refund. We recommend that you download a 14-day trial version first so you do not incur any refund fees.
Customers can only request refunds two (2) times in any 6-month period, we strongly recommend that customers download a 14-day trial version first before purchasing any product to avoid this allowance limitation.
It is possible to request a digital Gift Voucher instead of a full refund to purchase another product from our web store at ClickAlgo Limited, this gift voucher has no time limit and can be used at any time. The limitations of the Gift Voucher to purchase another product are shown below.
If a customer should download a trial copy of a product and then goes ahead and buy it, they will not be able to request a refund.
We do not allow product exchanges, instead, a customer can choose between a full monetary refund, minus any refund fees or choosing a Refund With a Gift Voucher where a customer can purchase another product from the web store at ClickAlgo Limited
All our products also have a 14-day try-before-you-buy version available, please download the trial version first before making any purchase.
We usually action a refund the same day that we receive instructions from you to cancel the order. If you paid via PayPal then PayPal will credit your account immediately. If you paid with your credit or debit card then it can take 5-14 business days (excluding weekends) to reach your account.
On the same day that we action your refund, the downloaded digital product will be deactivated and you will no longer be able to use it, we use a remote activation licensing system to manage all our products and your product will simply stop working on all your PC and VPS machines. Also, your product will be removed from your account on the website and a note is placed recording the refund request.
If you have any questions regarding how our refunds work please contact us.