Customer satisfaction is very important to us as we want to grow to be a successful company.
All the digital products from our web store where the customer needs to request a license key for registration have a 14-day guaranteed refund policy, this means that if you purchase a product and you are unhappy with it, as long as it is within 14-days of the purchase date.
We offer a 14-day limited refund for digital goods purchased from our web store if the product is faulty or does not resemble the online description, but first, we will ask you if we can apply a fix within a reasonable timeframe. After the 14-day period, you will no longer be eligible to receive a refund.
All our products also have a 14-day try-before-you-buy version available, please download the trial version first before making any purchase.
We will issue a refund to you usually between 1-2 days, but it may take a little longer to reach your account. If you paid using your credit or debit card via PayPal then PayPal will credit your card immediately, but your card company may take up to 48 hours to claim the funds.
Once we have issued you with a refund your downloaded digital product will be deactivated and you will no longer be able to use it, we use a remote activation licensing system to manage all our products and your product will simply stop working on all your PC and VPS machines.
If you have any questions regarding how our refunds work please contact us.