Customer satisfaction is very important to us as we want to grow to be a successful company.
Uses Remote Licensing System - 2 Machine Installations Only
All the digital products from our web store where the customer needs to request a license key for registration have a 14-day guaranteed refund policy, this means that if you purchase a product and you are unhappy with it, as long as it is within 14-days of the purchase date.
No Licensing - Multiple Machine Installations
We offer a 14-day limited refund for digital goods purchased from our web store if the product is faulty or does not resemble the online description. After the 14-day period, you will no longer be eligible to receive a refund. We recommend that you download a 14-day trial version first to see if the product is suitable. Exchanges are not allowed.
In line with industry practice and according to our Market Place Terms & Conditions, we will not charge a fee to process refunds, however, fees from the original transaction will not be returned. This is the fee the payment provider charges us to process the payment.
You may exchange any product that has a 14-Day Guaranteed Refund within the first 7-days of payment, after this period product exchanges are no longer allowed, the price difference between the two products must be either paid by the customer or refunded by us.
All our products also have a 14-day try-before-you-buy version available, please download the trial version first before making any purchase.
We usually action a refund the same day that we receive instructions from you to cancel the order. If you paid via PayPal then PayPal will credit your account immediately. If you paid with your credit or debit card then it can take 5-10 business days to reach your account.
On the same day that we action your refund the downloaded digital product will be deactivated and you will no longer be able to use it, we use a remote activation licensing system to manage all our products and your product will simply stop working on all your PC and VPS machines. Also, your product will be removed from your account on the website and a note is placed recording the refund request.
If you have any questions regarding how our refunds work please contact us.