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    Our Refund Policy

    Customer satisfaction is very important to us as we want to grow to be a successful company.

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    14-Day Guaranteed Refund

    Uses Remote Licensing System - 2 Machine Installations Only

    All the digital products from our web store where the customer needs to request a license key for registration have a 14-day guaranteed refund policy, this means that if you purchase a product and you are unhappy with it, as long as it is within 14-days of the purchase date.


    14-Day Limited Refund

    No Licensing - Multiple Machine Installations

    We offer a 14-day limited refund for digital goods purchased from our web store if the product is faulty or does not resemble the online description. After the 14-day period, you will no longer be eligible to receive a refund. We recommend that you download a 14-day trial version first to see if the product is suitable. Exchanges are not allowed. 


    Refund Fees

    In line with industry practice and according to our Market Place Terms & Conditions, we will not charge a fee to process refunds, however, fees from the original transaction will not be returned. This is the fee the payment provider charges us to process the payment.


    Product Exchange Requests

    You may exchange any product that has a 14-Day Guaranteed Refund within the first 7-days of payment, after this period product exchanges are no longer allowed, the price difference between the two products must be either paid by the customer or refunded by us. 

    • You will not be able to request an exchange for a 14-Day Limited Refund product.
    • Product exchanges can only be used once for the original product purchased.
    • The refund period is carried forward to the new product. Example: if the exchange was requested 7-days after purchase, the exchanged product will only have a 7-day refund period.


    14-Day Trial Versions Available

    All our products also have a 14-day try-before-you-buy version available, please download the trial version first before making any purchase.


    How Long Do Refunds Take?

    We usually action a refund the same day that we receive instructions from you to cancel the order. If you paid via PayPal then PayPal will credit your account immediately. If you paid with your credit or debit card then it can take 5-10 business days to reach your account.


    What Happens To The Product After A Refund?

    On the same day that we action your refund the downloaded digital product will be deactivated and you will no longer be able to use it, we use a remote activation licensing system to manage all our products and your product will simply stop working on all your PC and VPS machines. Also, your product will be removed from your account on the website and a note is placed recording the refund request.

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    If you have any questions regarding how our refunds work please contact us.

    Read the full terms of service