ClickAlgo is an open and transparent company that offers trading tools, education, and services to users of the cTrader trading platform. However, we draw the line on certain types of conduct that may jeopardise our users, threaten our infrastructure, or damage our community. We also take the enforcement of all terms and conditions seriously and aim to run a clean website that operates on fair principles.
Please read the main house rules below before using our website and services.
You will get a warning or a ban (ranging from 5 minutes to 1 month) if you break the rules listed above:
Customers need to contact us after the ban period so we can reactivate their accounts.
The moderator selects the appropriate response based on the nature of the violation and the individual's previous ban history. Warnings or short bans are typically issued for first-time or minor violations. Each consecutive violation will likely result in a longer ban period, increasing from one week to one month. These two measures must be taken before a user is banned permanently.
There are five exceptions where an account will get permanently banned right away:
ClickAlgo maintains a zero tolerance policy for profanity, harassment, or abusive language directed at any member of our staff, including AI support assistants. We reserve the right to suspend or permanently terminate any user account based on the following actions:
Use of offensive, profane, or threatening language toward human staff or AI systems
Violation of our Terms and Conditions
Repeated disruptive, defamatory, or aggressive behaviour
Attempts to bypass bans or exploit support policies
Harassment through email, forum posts, or third-party platforms
We also reserve the right to deny access to our services entirely to any user who engages in such behaviour, regardless of their customer status.
ClickAlgo is committed to fostering a professional, respectful, and secure environment for all users and staff. Abuse of any kind, whether toward people or systems, will not be tolerated.
Our AI assistants are an extension of our support team, representing our company’s commitment to providing fast and efficient help. While they are not human, we expect all users to interact respectfully.
Targeted profanity, abuse, or hostile language directed at our AI systems will be treated as a violation of our community standards. This includes:
Excessive swearing or name-calling
Aggressive or mocking responses
Repeated attempts to provoke or degrade the system
Abuse toward AI tools is treated with the same seriousness as abuse toward human staff and may result in account restrictions, access denial, or permanent bans.
ClickAlgo reserves the right to reset an avatar that is deemed inappropriate. The offending member will lose the ability to set his or her avatar.
An inappropriate avatar:
ClickAlgo reserves the right to reset your account name if it:
Please note: by signing up for our services, you agree to be bound by all ClickAlgo Terms & Conditions.