ClickAlgo Limited (the "Company") owns the eCommerce site clickalgo.com which enables vendors to sell their products online to our customers globally.
This agreement (the "Agreement") is a legal agreement between the Vendor and ClickAlgo Limited, London, United Kingdom. ClickAlgo Limited permits the use of the Website Services and Documentation by the Vendor on the basis of this Agreement. By checking the box confirming the Vendor's acceptance of this Agreement, the Vendor agrees to be bound by the terms of this Agreement.
ClickAlgo Limited and the Vendor now agree as follows:
The Vendor shall offer its Products to the Company for the purpose of sale by the Vendor on the Website. Based on the market analysis conducted by the Company, the Company may make recommendations to the Vendor from time to time on the specific Products and the quantities thereof, from the entire range/collection that is to be displayed, advertised and offered for sale by the Vendor through the Website. The Company has the right to refuse to display or withdraw from the Website, any Product for sale on the Website.
The Products offered for sale by the Vendor are either manufactured by the Vendor or are sourced/ purchased by the Vendor from third party suppliers/manufacturers (“Suppliers”). In the event the Vendor purchases the Products from the Supplier, the Vendor has furnished a no-objection certificate from the owner/manufacturer of the Products in the format provided by the Company and annexed to the Vendor Agreement.
As part and parcel of the Services, the Company shall carry out the following functions for and on behalf of the Vendor for consideration as agreed under the Vendor Agreement.
The Vendor authorizes the Company to, on behalf of the Vendor, provide to Customers/users of the Portal:
Information and assistance in relation to the listed Products and sales thereof,
Information in relation to the status of the order placed by Customers, and
Operating a customer helpdesk for other inquiries in relation to Products and orders, customer complaints and grievances. The vendor agrees to assist ClickAlgo.com to answer customers' questions regarding the vendor's products.
The Vendor agrees and undertakes to fully co-operate with the Company as reasonably required, in connection with any customer-service functions undertaken by the Company. Such services can be provided by the Vendor either on its own or through the Suppliers, as the case may be.
The Vendor authorizes the Company to place;
A description of the Vendor (including but not limited to the description of Suppliers, where so directed by the Vendor) and
description of each of its Products (including but not limited to the technical description of the Products, brand name of the Product, the price of the Product and any applicable warranty terms) on the Portal.
Vendor rating is based on vendor performance and customer reviews.
The Vendor authorizes and acknowledges that the Company shall offer random sale discounts on the Website. Such discounts shall be borne by the Parties in the manner agreed in the Vendor Agreement.
Prior to advertising a Product on the Website, the Company shall carry out a quality assessment of the samples provided by the Vendor for the shoot based on the relevant quality parameters prescribed by the Vendor (“Quality Parameters”).
Where sample Products do not satisfy the Quality Parameters, the Company shall inform the Vendor as soon as possible and the Vendor shall thereafter replace, repair or improve or upgrade all the relevant Products so as to make them comply with the Quality Parameters. The Vendor shall thereafter provide fresh sample Products to the Company out of such replaced, repaired or improved or upgraded Products and the process of assessing the quality thereof shall be carried out again.
ClickAlgo Limited has agreed to pay the vendor every Friday the total sales of the vendor's products sold more than 14-days since the date of the invoice, so all products must no longer be eligible for the 14-day refund option when an invoice is submitted for the sale.
The net pay is calculated at exactly 70% of the total sale price, ClickAlgo Limited will keep the remaining 30% as profit and ClickAlgo Limited will cover the initial payment transaction fees from the customer.
The Company has a Return and Refund Policy which is applicable to the sale of Products through the Website.
The Vendor has been provided with a link to the Refund Policy page and the Vendor hereby confirms that the terms of the Refund Policy are acceptable to the Vendor.
The Company shall prominently display the Refund Policy on the Website so that the Customers are aware of the Refund Policy.
If a Customer is entitled to a return or refund for any Product in accordance with the Refund Policy, the Company shall make such return or refund solely on behalf of the Vendor as per the Refund Policy. Vendors are not paid until after the 14-day refund period, so any refunds that occur will not have to be claimed from the vendor. At any time the vendor can request proof of refund and the company will send this information.
ClickAlgo Limited will pay the vendor upon receipt of an invoice in the correct format for all sales that are no longer reliable to a 14-day refund, this prevents us from having to refund the customer after we have already paid the vendor. We offer a 14-day refund for all products that use our remote digital licensing system.
The obligations of the vendor as described below.
The Vendor shall be responsible for all warranty and after-sales services relating to the products as per its standard product warranty and maintenance contracts and shall keep the Company fully indemnified in this regard. The vendor must professionally support their products using the client organization helpdesk ticket system or direct with email should a customer have any issues with the product unless agreed otherwise. The client organization will offer 1st line support and the vendor will offer 2nd line support for queries or problems that the client cannot resolve.
It is the vendor's responsibility to contact the customer through the ClickAlgo Telegram support group or via the ctrader.info bug report page within 48-hours of being contacted by one of ClickAlgo's support team. If the customer does not receive a response within this timeframe, we will offer the customer a refund and deduct this amount from any future sales, also the product can be removed from the website to protect our customers.
We will provide custom license assemblies with instructions for vendors to integrate our licensing system into their products so that they can offer a 14-day trial and 14-day refund option, this type of system will allow the customer to start using the product as soon as they have purchased it. We have also found that by using this type of licensing customers feel more confident with their purchase which increases sales.
If a product has a critical bug then we will publish to updated fix immediately upon receiving it from the vendor or temporarily disable customers from purchasing the product until the fix has been published.
We cannot accept new updates of the product at any time, this needs to be done at least monthly, so it is best to save all updates and minor bug fixes accumulated over a period of 1-3 months and send them to us to test, document and publish.
If the vendor is selling an automated trading system, then a settings file must be updated with new values every 3-4 months to maintain back-test results of 15% + net profit with a 5% or less balance drawdown. If it is not possible to provide back-test results as the system is a news trader or other special type of strategy, then the obligation above is waived at the discretion of the client organization. Please note that we only accept proven trading systems with low drawdown and good results.
The Company shall take reasonable steps to specify for Customer awareness on the Website, the warranty period and terms of such warranty is communicated to it by the Vendor in relation to the Products displayed on the Website.
The vendor should not advertise their company, services or products on the ClickAlgo Limited website clickalgo.com or direct customers to another website, only information regarding the vendor's products is permitted.
The Parties shall keep all negotiations confidential and maintain the contents of these Terms & Conditions together with the Vendor Agreement in strict confidence and shall make no announcement or disclosure without the prior written approval of the other Party save in respect of (i) disclosures necessary to be made to each Party’s consultants, advisors, employees/directors on a need-to-know basis and provided that such third parties are bound by obligations of confidentiality; and (ii) disclosures required by law.
These Terms & Conditions shall become effective on the Effective Date as mentioned in the Vendor Agreement and shall remain in force unless the Vendor Agreement is terminated between the Parties in accordance with the terms hereof (“Term”).
Any kind of legitimate & official dispute can terminate the contract. The vendor or the client can request that the agreement be terminated within 7 days of written notice via email.
These Terms & Conditions are being executed electronically and each Party recognizes that the same is validly executed under the Information Technology Act, 2000 and shall form a binding agreement between the Parties and no Party shall claim invalidity of these Terms and Conditions merely on the grounds that these Terms and Conditions are being executed electronically.
These Terms and Conditions together with the Vendor Agreement shall be read and construed in accordance with the laws of the United Kingdom. All disputes arising out of or in relation to these Terms and Conditions and/or the Vendor Agreement shall be subject to the exclusive jurisdiction of courts in the United Kingdom.
ClickAlgo Limited is a company registered in England and Wales with company No. 13117395.