Vendor Terms and Conditions
ClickAlgo Limited (the "Company") owns the eCommerce site clickalgo.com which enables vendors to sell their products online to our customers globally.
This agreement (the "Agreement") is a legal agreement between the Vendor and ClickAlgo Limited, London, United Kingdom. ClickAlgo Limited permits the use of the Website Services and Documentation by the Vendor based on this Agreement. By checking the box confirming the Vendor's acceptance of this Agreement, the Vendor agrees to be bound by the terms of this Agreement.
ClickAlgo Limited and the Vendor now agree as follows:
Vendor Products
The Vendor shall offer its Products to the Company for sale by the Vendor on the Website. Based on the market analysis conducted by the Company, the Company may make recommendations to the Vendor from time to time on the specific Products and the quantities thereof, from the entire range/collection that is to be displayed, advertised and offered for sale by the Vendor through the Website. The Company has the right to refuse to display or withdraw from the Website, any Product for sale on the Website.
The Products offered for sale by the Vendor are either manufactured by the Vendor or are sourced/ purchased by the Vendor from third-party suppliers/manufacturers (“Suppliers”). In the event the Vendor buys the Products from the Supplier, the Vendor has furnished a no-objection certificate from the owner/manufacturer of the Products in the format provided by the Company and annexed to the Vendor Agreement.
Services Provided by The Company
As part and parcel of the Services, the Company shall carry out the following functions for and on behalf of the Vendor for consideration as agreed under the Vendor Agreement.
Sale of Products through the Website
The Vendor authorizes the Company to, on behalf of the Vendor, provide to Customers/users of the Portal:
Information and assistance about the listed Products and sales thereof,
Information about the status of the order placed by Customers, and
They are operating a customer helpdesk for other inquiries about Products and orders, customer complaints and grievances. The vendor agrees to assist ClickAlgo.com in answering customers' questions regarding the vendor's products.
The Vendor agrees and undertakes to fully cooperate with the Company as reasonably required, in connection with any customer-service functions undertaken by the Company. Such services can be provided by the Vendor either on its own or through the Suppliers, as the case may be.
The Vendor authorizes the Company to place;
A description of the Vendor (including but not limited to the description of Suppliers, where so directed by the Vendor) and
description of each of its Products (including but not limited to the technical description of the Products, the brand name of the Product, the price of the Product and any applicable warranty terms) on the Portal.
Vendor rating is based on vendor performance and customer reviews.
The Vendor authorizes and acknowledges that the Company shall offer random sale discounts on the Website. Such discounts shall be borne by the Parties in the manner agreed in the Vendor Agreement.
Quality and Quantity Assurance
Before advertising a Product on the Website, the Company shall perform a quality assessment of the samples provided by the Vendor for the shoot based on the relevant quality parameters prescribed by the Vendor (“Quality Parameters”).
Where sample Products do not satisfy the Quality Parameters, the Company shall inform the Vendor as soon as possible and the Vendor shall thereafter replace, repair improve or upgrade all the relevant Products to make them comply with the Quality Parameters. The Vendor shall after that provide fresh sample Products to the Company out of such replaced, repaired improved or upgraded Products and the process of assessing the quality thereof shall be carried out again.
Invoicing
ClickAlgo Limited has agreed to pay the vendor every Friday the total sales of the vendor's products sold more than 14 days since the date of the invoice, so all products must no longer be eligible for the 14-day refund option when an invoice is submitted for the sale.
The net pay is calculated at exactly 70% of the total sale price, ClickAlgo Limited will keep the remaining 30% as profit and ClickAlgo Limited will cover the initial payment transaction fees from the customer.
- All payments to the vendor are made directly to their designated bank account and the vendor agrees to pay any fees to transfer the money.
- The payment details on the invoice must include the vendor's name and not another person's name to be paid.
- The Vendor will issue an invoice for all purchased Products which must contain information as requested by the company.
- The due date on the invoice must show NET 14 which is 14 days after the date the invoice was sent to us.
Refunds & Returns
The Company has a Return and Refund Policy which applies to the sale of Products through the Website.
The Vendor has been provided with a link to the Refund Policy page and the Vendor hereby confirms that the terms of the Refund Policy are acceptable to the Vendor.
The Company shall prominently display the Refund Policy on the Website so that the Customers are aware of the Refund Policy.
If a Customer is entitled to a return or refund for any Product by the Refund Policy, the Company shall make such return or refund solely on behalf of the Vendor as per the Refund Policy. Vendors are not paid until after the 14-day refund period, so any refunds that occur will not have to be claimed by the vendor. At any time the vendor can request proof of refund and the company will send this information.
Payment Terms
ClickAlgo Limited will pay the vendor upon receipt of an invoice in the correct format for all sales that are no longer reliable to a 14-day refund, this prevents us from having to refund the customer after we have already paid the vendor. We offer a 14-day refund for all products that use our remote digital licensing system.
- The commission split to the vendor is 70% of the full sale price minus any VAT.
- The commission split to ClickAlgo Limited is 30% of the full sale price minus any VAT.
Your new sales must be £25.00 or more before you can withdraw your commission by sending an invoice.
VAT on EU Customers
We are legally obliged to collect VAT tax for all customers who reside in the European Union, this tax is inclusive so the customer pays exactly the advertised price. Currently, 20% of our customers are from the EU and 80% are from other countries outside of the EU, there is no VAT to pay on NON-EU customers.
We will deduct the VAT from the sale price for EU customers and pay this to the EU quarterly, your commission will be calculated on the price after VAT has been deducted, for NON-EU customers no VAT tax will be deducted and you will receive a commission on the full price.
If you have any questions don't hesitate to get in touch with us.
Obligations of the Vendor
The obligations of the vendor as described below.
Product Support
The Vendor shall be responsible for all warranty and after-sales services relating to the products as per its standard product warranty and maintenance contracts and shall keep the Company fully indemnified in this regard. The vendor must professionally support their products using the official ClickAlgo support site. The client organization will offer 1st line support and the vendor will offer 2nd line support for queries or problems that the client cannot resolve.
Response Times
It is the vendor's responsibility to contact the customer using the support site within 24 hours of being contacted by one of ClickAlgo's support team. If the customer does not receive a response within this timeframe, we will offer the customer a refund and deduct this amount from any future sales, also the product can be removed from the website to protect our customers.
Product Licensing
We will provide custom license assemblies with instructions for vendors to integrate our licensing system into their products so that they can offer a 14-day trial and 14-day refund option, this type of system will allow the customer to start using the product as soon as they have purchased it. We have also found that by using this type of licensing customers feel more confident with their purchase which increases sales.
Product Bug Fixes
If a product has a critical bug, we will publish the updated fix immediately upon receiving it from the vendor or temporarily disable customers from purchasing the product until the fix has been published.
The Obligations of the Company
The Company shall take reasonable steps to specify for Customer awareness on the Website, the warranty period and terms of such warranty is communicated to it by the Vendor about the Products displayed on the Website.
Indirect Marketing by the Vendor
The vendor should not advertise their company, services or products on the ClickAlgo Limited website clickalgo.com or direct customers to another website, only information regarding the vendor's products is permitted.
Confidentiality
The Parties shall keep all negotiations confidential and maintain the contents of these Terms & Conditions together with the Vendor Agreement in strict confidence and shall make no announcement or disclosure without the prior written approval of the other Party save in respect of (i) disclosures necessary to be made to each Party’s consultants, advisors, employees/directors on a need-to-know basis and provided that such third parties are bound by obligations of confidentiality; and (ii) disclosures required by law.
Termination
These Terms & Conditions shall become effective on the Effective Date as mentioned in the Vendor Agreement and shall remain in force unless the Vendor Agreement is terminated between the Parties by the terms hereof (“Term”).
Any kind of legitimate & official dispute can terminate the contract. The vendor or the client can request that the agreement be terminated within 7 days of written notice via email.
Electronic Execution
These Terms & Conditions are being executed electronically and each Party recognizes that the same is validly executed under the Information Technology Act, 2000 and shall form a binding agreement between the Parties and no Party shall claim invalidity of these Terms and Conditions merely because these Terms and Conditions are being executed electronically.
Governing Law and Jurisdiction
These Terms and Conditions and the Vendor Agreement shall be read and construed by the laws of the United Kingdom. All disputes arising out of or about these Terms and Conditions and the Vendor Agreement shall be subject to the exclusive jurisdiction of courts in the United Kingdom.
ClickAlgo Limited is a company registered in England and Wales with company No. 13117395.
EU VAT Number: EU372062796 registered in Ireland.
