'
 
Search
GBP
ENG
Trading Software
    Menu Close

    Our Telegram Chat Group House Rules

    We provide a free Telegram chat group for customers who use the cTrader trading platform, the primary purpose of this group is to support individuals who use our products and services. Everybody who joins our cTrader ClickAlgo chat group must follow our house rules for behaviour and etiquette.

    • Harassment of other members will not be tolerated.
    • Avoid spamming.
    • Profanity will not be tolerated.
    • No solicitation, do not post links to your websites.
    • Posts to educational websites to help members are allowed.
    • Do not promote other trading platforms, this is a 100% cTrader group.
    • Please post in English only.
    • Do not post in ALL CAPS as this is the same as shouting.
    • Maintain respect for all member and their views.
    • Keep messages clear but concise. If you can make your point in one message, don’t send two.
    • No text bombing. Think before you text in a group message. Condense and organize your thoughts rather than sending multiple texts consecutively, otherwise known as text bombing. No one likes ten consecutive text alerts on their phone when just one would suffice.
    • Show respect, compassion, and kindness at all times to your fellow traders.
    • Do not monopolize the chat group, let others talk.
    • When posting pictures, please try not to use your phone as these images are usually difficult for other members to see.
    • Programming questions - please post them here: https://ctrader.com/forum/calgo-support

    Scammers

    Please be aware of other members sending you a private message offering you an easy path to make money with their trading system, these people are usually always frauds, if you experience this please send us an email and we will investigate and remove their accounts if required.

    Competitor Sabotage & Individual Attacks

    In order to protect the company against constant malicious targeted attacks by competitors or individuals, ClickAlgo needs to put in place the following rule:

    Any individual who constantly posts negative comments concerning ClickAlgo's products or services than ClickAlgo reserves the right to ban the individual from the chat group for a period of 1-month, please note, this does not mean we are not open to constructive negative criticism with regard to how we can improve our services.

    Zero Tolerance Policy

    ClickAlgo operates a zero-tolerance policy with regards to the abuse of other service users or staff. This is known as ‘cyber-bullying’ where it occurs online. Personal or targeted insults, threats, obscene comments and aggressive outbursts directed at other service users or at the staff will not be tolerated. Users who persist in engaging in this way may be banned from ClickAlgo's services.

    Please also report any abusive posts or incidences that you may experience with cyber-bullying to support@clickalgo.com

    Users who continually breach ClickAlgo's Rules of Engagement, and who do not respond to attempts to guide or moderate posts, may be banned temporarily or permanently depending on the nature of the breach. We will retain information on banned users so that we can attempt to stop them from registering again and we may use their information should the need for further (for example, legal) action arise.

    New Group Members

    For new members and occasional members, it will be difficult for the admins to distinguish genuine registered customers of ClickAlgo from those who spread fear, uncertainty and doubt (FUD) or those who attack the group. We will only get to know you when you engage in active conversation with the community.

    If you are a new member and you are attacking ClickAlgo and the community, your attention will be called and possibly will be banned. You must at least been chatting for one month to find you in good standing. Admins check the history of new members whom they find spreading FUD and/or attacking the group.

    In accordance with policy and procedure, ClickAlgo staff will delete or edit posts (this is known as “moderation”) that are deemed to be against the purpose of the Chatroom services. ClickAlgo also reserves the right to delete individuals from the group at any time.

    Direct Competitors

    We reserve the right to block individuals where there is a conflict of interest due to direct competition.

    Banned Members

    If you are unfortunate enough to get banned from the chat group, please read our main website house rules.

    Other Legal Documents


    * ClickAlgo also reserves the right to change these rules at any time.