Live Chat Support
Welcome to our cTrader live chat support page, we use the Telegram Messaging Service to build a community of like-minded traders.
We no longer offer email support.
Why do we only offer Telegram support?
Beware of Scams
When you use this chat group, as with any online group you need to be very careful and never send money to anybody saying they have a special deal for you, selling you trading software or individuals saying they are from our support team, please start by reading our scam alerts forum.
What is Telegram?
Currently, the most popular tool for traders to communicate with each other.
Pure instant messaging — simple, fast, secure, and synced across all your devices. Over 200 million active users in four years.
Helps stop the government, hackers or someone else from seeing what has been sent.
Non-English Speakers
Our Telegram group only supports the English language, if you are a non-English speaker just use the translation tool below.
Join Our Community Forum
We also provide a community information forum to allow more complex and detailed questions to be asked.
Telegram Status
Sometimes on rare occasions, the Telegram service may be down in your part of your world, if this happens just click on the link below.
Product User Guides
If you need the user guide for the product you just purchased from us, please first look at the product page and then our knowledge base.
cTrader User Guide
For all questions regarding how to use the cTrader platform please first read the user guide.
